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Group Support Systems: Concepts to Practice

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Handbook of Group Decision and Negotiation

Abstract

This chapter explores the use of group support systems (GSSs) for assisting managers who must negotiate the resolution of messy, complex, and/or strategic problems in order to achieve an agreed outcome. Specifically, the chapter reports and reflects upon an intervention involving social and psychological negotiation. Building on existing research in the area of GSSs (see “Group Support Systems: Past, Present and Future”), alongside research into the nature of failed decisions and knowledge of the processes of social and psychological negotiation, this chapter discusses how GSSs can be used to support and enhance social and psychological negotiation. In particular this chapter focuses upon a study of the use of a specific GSS to illustrate and explore a number of salient elements and their implications.

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Author information

Authors and Affiliations

  1. School of Management, Curtin Business School, Curtin University, Perth, WA, Australia

    Fran Ackermann

  2. Strathclyde Business School, University of Strathclyde, Glasgow, UK

    Colin Eden

Authors
  1. Fran Ackermann
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  2. Colin Eden
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Correspondence to Fran Ackermann .

Editor information

Editors and Affiliations

  1. Wilfrid Laurier University Dept. Mathematics, Waterloo, ON, Canada

    D. Marc Kilgour

  2. University of Strathclyde Strathclyde Business School, Glasgow, UK

    Colin Eden

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Ackermann, F., Eden, C. (2020). Group Support Systems: Concepts to Practice. In: Kilgour, D., Eden, C. (eds) Handbook of Group Decision and Negotiation. Springer, Cham. https://doi.org/10.1007/978-3-030-12051-1_59-1

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  • DOI: https://doi.org/10.1007/978-3-030-12051-1_59-1

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-12051-1

  • Online ISBN: 978-3-030-12051-1

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