Abstract
This chapter highlights a series of inter-related issues that significantly affect the success and failure of group support for decision and negotiation. The issues are derived from the GDN experience of the author, accumulated over 40 years and hundreds GDN interventions. While they refer to some of the well-established literature on the topic, they are not based on formal empirical analysis. The items in the lists all raise issues that involve behavioral considerations. In particular it will be suggested that, notwithstanding a recent focus on microanalysis in GDN, these topics are still worthy of greater research and debate within the GDN research community.
References
Ackermann F (1996) Participants perceptions on the role of facilitators using group decision support systems. Group Decis Negot 5:93–112
Ackermann F, Eden C (1999) Contrasting single user and networked group decision support systems. In De Vreede GJ, Ackermann F (eds.) Proceedings of the 10th Euro GDSS, Copenhagen, 22 June 1999, pp 83–108
Ackermann F, Eden C (2010) The role of group support systems: negotiating safe energy. In: Kilgour DM, Eden C (eds) Handbook of group decision and negotiation. Springer, Dordrecht, pp 285–299
Ackermann F, Eden C (2011a) Making strategy: mapping out strategic success. Sage, London
Ackermann F, Eden C (2011b) Negotiation in strategy making teams: group support systems and the process of cognitive change. Group Decis Negot 20:293–314
Ackermann F, Andersen DF, Eden C, Richardson GP (2011) ScriptsMap: a tool for designing strategy workshops. Omega 39:427–434
Ackermann F, Eden C, Pyrko I (2016) Accelerated multi-organization conflict resolution. Group Decis Negot 25:901–922
Ackoff RL, Emery F (1972) On purposeful systems. Tavistock, London
Barnard C (1938) The functions of the executive. Harvard University Press, Cambridge, MA
Berger J (1974) Ways of seeing. BBC-Pelican Books, London
Berger PL, Luckmann T (1966) The social construction of reality. Doubleday, New York
Black LJ, Andersen DF (2012) Using visual representations as boundary objects to resolve conflict in collaborative model-building approaches. Syst Res Behav Sci 29:194–208
Brewer GD (1981) Where the twain meet: reconciling science and politics in analysis. Policy Sci 13:269–279
Carlile PR (2002) A pragmatic view of knowledge and boundaries: boundary objects in new product development. Organ Sci 13:442–455
Cropper S (1990) The complexity of decision support practice. In: Eden C, Radford J (eds) Tackling strategic problems. Sage, London
Day R, Day J (1977) A review of the current state of negotiated order theory: an appreciation and a critique. Sociol Q 18:126–142
de Geus A (1988) Planning as learning harvard business review, March–April, pp 70–74
Dutton JE, Ashford SJ (1993) Selling issues to top management. Acad Manag Rev 18:397–428
Dutton JE, Fahey L, Narayanan VK (1983) Understanding strategic issue diagnosis. Strateg Manag J 14:307–323
Dutton JE, Ashford SJ, O’Neill RM, Lawrence KA (2001) Moves that matter: issue selling and organizational change. Acad Manag J 44:716–736
Eden C (1978) Operational research and organizational development. Hum Relat 31:657–752
Eden C (1987) Problem solving or problem finishing? In: Jackson MCKP (ed) New directions in management science. Gower, Hants, pp 97–107
Eden C (1989) Operational research as negotiation. In: Jackson MC, Keys P, Cropper SA (eds) Operational research and the social sciences. Plenum Press, New York, pp 43–50
Eden C (1990a) Managing the environment as a means to managing complexity. In: Eden C, Radford J (eds) Tackling strategic problems: the role of group decision support. Sage, London
Eden C (1990b) The unfolding nature of group decision support. In: Eden C, Radford J (eds) Tackling strategic problems: the role of group decision support. Sage, London, pp 48–52
Eden C (1992a) A framework for thinking about group decision support systems (GDSS). Group Decis Negot 1:199–218
Eden C (1992b) Strategy development as a social process. J Manag Stud 29:799–811
Eden C (1993) From the playpen to the bombsite: the changing nature of management science. Omega 21:139–154
Eden C (1994) Cognitive mapping and problem structuring for system dynamics model building. Syst Dyn Rev 10:257–276
Eden C (2000) On evaluating the performance of GSS: furthering the debate. Eur J Oper Res 120:218–222
Eden C, Ackermann F (1998) Making strategy: the journey of strategic management. Sage, London
Eden C, Ackermann F (2004) Use of ‘soft-OR’ models by clients – what do they want from them? In: Pidd M (ed) Systems modelling: theory and practice. Wiley, Chichester, pp 146–163
Eden C, Ackermann F (2013) Problem structuring: on the nature of, and reaching agreement about, goals. EURO J Decis Process 1:7–28
Eden C, Ackermann F (2018) Theory into practice, practice to theory: action research in method development. Eur J Oper Res 271:1145–1155
Eden C, Sims D (1979) On the nature of problems in consulting practice. Omega 7:119–127
Eden C, Sims D (1982) Definicao de Problemas Entre O Cliente e o Consultor. Analise Psicologica 23:337–346
Eden C, Sims D, Jones S (1979) Policy analysis and organizational politics. Eur J Oper Res 3:207–215
Eden C, Jones S, Sims D, Smithin T (1981) The intersubjectivity of issues and issues of intersubjectivity. J Manag Stud 18:37–47
Eden C, Jones S, Sims D (1983) Messing about in problems. Pergamon, Oxford
Finlay P (1998) On evaluating the performance of GSS: furthering the debate. Eur J Oper Res 107:193–201
Fisher R, Brown S (1988) Getting together: building a relationship that gets to yes. Houghton-Mifflin, Boston
Fisher R, Shapiro D (2007) Building agreement: using emotions as you negotiate. Random House, London
Fisher R, Ury W (1982) Getting to yes. Hutchinson, London
Fisher R, Ury WL, Patton B (2011) Getting to yes: negotiating agreement without giving in, Revised edn. Peguin, New York
Franco LA (2013) Rethinking soft OR interventions: models as boundary objects. Eur J Oper Res 231:720–733
Friend J, Hickling A (1987) Planning under pressure: the strategic choice approach. Pergamon, Oxford
Ghoshal S (2005) Bad management theories are destroying good management practices. Acad Manag Learn Educ 4:75–91
Harvey J (1988) The Abilene paradox: the management of agreement. Organizational Dynamics Summer:17–34
Hickling A (1990) ‘Decision Spaces’: a scenario about designing appropriate rooms for group decision management. In: Eden C, Radford J (eds) Tackling strategic problems: the role of group decision support. Sage, London, pp 169–177
Howick S, Ackermann F (2011) Mixing OR methods in practice: past, present and future directions. Eur J Oper Res 215:503–511
Huxham C (1990) On trivialities in process. In: Eden C, Radford J (eds) Tackling strategic problems: the role of group decision support. Sage, London, pp 162–168
Huxham C, Cropper S (1994) From many to one – and Back: an exploration of some components of facilitation. Omega 22:1–11
Jackson MC, Keys P (eds) (1987) New directions in management science. Gower, Hants
Jackson MC, Keys P, Cropper SA (1989) Operational research and the social sciences. Plenum Press, New York
Janis IL (1972) Victims of group think. Houghton Mifflin, Boston
Janis IL (1989) Crucial Decisions. Free Press, New York
Jones R, Lakin C (1978) The Carpetmakers. McGraw-Hill, London
Kim WC, Mauborgne RA (1998) Procedural justice, strategic decision making, and the knowledge economy. Strateg Manag J 19:323–338
Martinovski B (2010) Emotion in negotiation. In: Kilgour DM, Eden C (eds) Handbook of group decision and negotiation. Springer, Dordrecht, pp 65–86
Martinovski B (2014) Emotion in group decision and negotiation. Springer, Amsterdam
Mitroff II, Featheringham TR (1974) On systemic problem solving and the error of the third kind. Behav Sci 19:383–393
Nutt PC (1984) Types of organizational decision processes. Adm Sci Q 29:414–450
Nutt PC (2002) Why decisions fail: avoiding the blunders and traps that lead to debacles. Berrett-Koehler, San Francisco
Perrow C (1986) Complex organizations, 3rd edn. Random House, New York
Pettigrew A (1977) Strategy formulation as a political process. Int Stud Manag Organ 7:78–87
Quick KS, Feldman MS (2014) Boundaries as junctures: collaborative boundary work for building efficient resilience. J Public Adm Res Theory. https://doi.org/10.1093/jopart/mut085
Rosenhead J (1989) Rational analysis for a problematic world: structuring methods for complexity, uncertainty and conflict. Wiley, London
Rouwette EAJA (2003) Group model building as mutual persuasion. Wolf Legal Publishers, Nijmegen
Scheper W (1991) Group Decision Support Systems: an inquiry into theoretical and philosophical issues. Thesis, Katholieke Universiteit Brabant, Tilburg
Scheper WJ, Faber J (1994) Do cognitive maps make sense. Adv Manag Cogn Organ Inf Process 5:165–185
Simon HA (1976) From substantive to procedural rationality. In: Latsis SJ (ed) Method and appraisal in economics. Cambridge University Press, Cambridge
Sims D, Eden C, Jones S (1981) Facilitating problem definition in teams. Eur J Oper Res 6:360–366
Strauss A (1978) Negotiations: varieties, contexts, processes and social order. Jossey-Bass, San Francisco
Strauss A, Schatzman L (1963) The hospital and its negotiated order. In: Friedson E (ed) The hospital in modern society. Macmillan, New York, pp 147–169
Tavella E, Franco AL (2015) Dynamics of group knowledge production in facilitated modelling workshops: an exploratory study. Group Decis Negot 24:451–475
Thibaut J, Walker L (1975) Procedural justice: a psychological analysis. Lawrence Erlbaum, Hillsdale
Tully P, White L, Yearworth M (2018) The Value Paradox of Problem Structuring Methods. Systems Research and Behavioral Science. https://doi.org/10.1002/sres.2557
Tyler TR, Blader SL (2000) Cooperation in groups: procedural justice, social identity, and Behavioural engagement. Psychology Press, Oxford
Vickers G (1965) The art of judgement. Harper and Row, London
Winnicott DW (1953) Transitional objects and transitional phenomena: a study of the first not-me possession. Int J Psychoanal XXXIV(2):89–97
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this entry
Cite this entry
Eden, C. (2020). Behavioral Considerations in Group Support. In: Kilgour, D., Eden, C. (eds) Handbook of Group Decision and Negotiation. Springer, Cham. https://doi.org/10.1007/978-3-030-12051-1_34-1
Download citation
DOI: https://doi.org/10.1007/978-3-030-12051-1_34-1
Received:
Accepted:
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-12051-1
Online ISBN: 978-3-030-12051-1
eBook Packages: Springer Reference Behavioral Science and PsychologyReference Module Humanities and Social SciencesReference Module Business, Economics and Social Sciences