Business process management; Case management; Workflow
The automation of a business process, in whole or part, during which documents, information or tasks are passed from one participant to another for action, according to a set of procedural rules.
The automation of a business process is defined within a Process Definition, which identifies the various process activities, procedural rules and associated control data used to manage the workflow during process enactment.
Many individual process instances may be operational during process enactment, each associated with a specific set of data relevant to that individual process instance (or workflow “Case”). A loose distinction is sometimes drawn between production workflow, in which most of the procedural rules are defined in advance, and ad-hoc workflow, in which the procedural rules may be modified or created during the operation of the process.