The process of determining the optimal setting of a particular queueing system parameter. The optimization refers to the minimization or maximization of a cost function where the parameter (or parameters) of interest appear as variables.
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(2013). Optimization of Queues. In: Gass, S.I., Fu, M.C. (eds) Encyclopedia of Operations Research and Management Science. Springer, Boston, MA. https://doi.org/10.1007/978-1-4419-1153-7_200555
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DOI: https://doi.org/10.1007/978-1-4419-1153-7_200555
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