Skip to main content
SpringerLink
Log in

Total quality management

  • Reference work entry
  • First Online:
Book cover Encyclopedia of Operations Research and Management Science

  • 117 Accesses

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 532.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Business Week (1994). “Quality: How to Make it Pay,” August 8, 54–59.

    Google Scholar 

  2. Cole, R.E. (1992). “The Quality Revolution,” Production and Operations Management, 1, 118–120.

    Google Scholar 

  3. Covey, S. (1993). “An Inside Out Approach to Change and Quality,” audio tape, Covey Leadership Center, Provo, Utah.

    Google Scholar 

  4. Crosby, P.B. (1989). “What are Requirements?” Quality Progress, ASQC, August, 47.

    Google Scholar 

  5. Deming, W.E. (1986). Out of the Crisis, MIT Press, Cambridge, Massachusetts.

    Google Scholar 

  6. Easton, G.S. (1993). “The 1993 State of U.S. Total Quality Management: A Baldrige Examiner's Perspective,” California Management Review, 35(3), 32–54.

    Google Scholar 

  7. Garvin, D.A. (1988). Managing Quality, Free Press, New York.

    Google Scholar 

  8. Gitlow, H., Oppenheim, A., and Oppenheim, R. (1995). Quality Management: Tools and Methods for Improvement, Irwin, Homewood, Illinois.

    Google Scholar 

  9. Hendricks, K.B. and Singhal, V.R. (1999). “Don't Count TQM Out,” Quality Progress, April, 35–42.

    Google Scholar 

  10. Jarrell, S.L. and Easton, G.S. (1994). “An Exploratory Empirical Investigation of the Effects of Total Quality Management on Corporate Performance,” The Practice of Quality Management, P. Lederer, ed., Harvard Business School Press, Cambridge, Massachusetts.

    Google Scholar 

  11. Juran, J.M. (1989). Quality Control Handbook, McGraw-Hill, New York.

    Google Scholar 

  12. Kolesar, P.J. (1994). “What Deming told the Japanese in 1950,” Quality Management Jl., Fall, 9–24.

    Google Scholar 

  13. NIST (National Institute of Standards and Technology) (1999). Ten Years of Business Excellence for America, Gaithersburg, Maryland.

    Google Scholar 

  14. Pignatiello, J.J., Jr. and Ramberg, J.S. (1993). “Process Capability: Engineering and Statistical Issues,” in Statistical Applications in Process Control, J.B. Keats and D.C. Montgomery, eds., Marcel Dekker, New York.

    Google Scholar 

  15. Ramberg, J.S. (1994). “IITQM: Thought Revolution or Trojan Horse?” OR/MS Today, 21(4), 18–24.

    Google Scholar 

  16. Scherkenbach, W.W. (1986). The Deming Route to Quality and Productivity: Road Maps and Road-blocks, ASQC Press and Washington CEE Press.

    Google Scholar 

  17. Scherkenbach, W.W. (1991). Deming's Road to Continual Improvement, SPC Press, Knoxville, Tennessee.

    Google Scholar 

  18. Scholtes, P.R. and Hacquebord, H. (1988). “Six Strategies for Beginning the Quality Transformation (Part III),” Quality Progress, July, 28–33.

    Google Scholar 

  19. Scholtes, P.R. (1988). The Team Handbook: How to Use Teams to Improve Quality, Joiner and Associates, Madison, Wisconsin.

    Google Scholar 

  20. Senge, P. (1990). The Fifth Discipline: The Art and Practice of the Learning Organization. Doubleday, New York.

    Google Scholar 

  21. Senge, P. (1993). “Quality Management: Current State of the Practice,” Keynote Speech at the American Quality Congress.

    Google Scholar 

  22. Smith, G.F. (1998). “Determining the Cause of Quality Problems: Lessons from Diagnostic Disciplines,” Quality Management Jl., 5(2), 24–41.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. University of Arizona, Tucson, USA

    John S. Ramberg

Authors
  1. John S. Ramberg
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Robert H. Smith School of Business, University of Maryland, College Part, Maryland, USA

    Saul I. Gass

  2. School of Information Technology & Engineering, George Mason University, Fairfax, Virginia, USA

    Carl M. Harris

Rights and permissions

Reprints and permissions

Copyright information

© 2001 Kluwer Academic Publishers

About this entry

Cite this entry

Ramberg, J.S. (2001). Total quality management . In: Gass, S.I., Harris, C.M. (eds) Encyclopedia of Operations Research and Management Science. Springer, New York, NY. https://doi.org/10.1007/1-4020-0611-X_1051

Download citation

  • DOI: https://doi.org/10.1007/1-4020-0611-X_1051

  • Published:

  • Publisher Name: Springer, New York, NY

  • Print ISBN: 978-0-7923-7827-3

  • Online ISBN: 978-1-4020-0611-1

  • eBook Packages: Springer Book Archive

Publish with us

Policies and ethics

Search

Navigation