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Smart Services und ihr Einfluss auf die Wertschöpfung und Geschäftsmodelle von Unternehmen

  • Ute Paukstadt
  • Gero StrobelEmail author
  • Stefan Eicker
  • Jörg Becker
Living reference work entry
Part of the Springer Reference Wirtschaft book series (SRW)

Zusammenfassung

In den letzten Jahren wurde die Digitalisierung verstärkt vor dem Hintergrund des Internets der Dinge betrachtet, bei dem jegliche Bestandteile des täglichen Lebens zu intelligenten Objekten (Smart Products) werden und mit dem Internet verbunden sind. Aufbauend auf den Smart Products entstehen neue digitale Dienstleistungen, sogenannte Smart Services. Mit diesen intelligenten Dienstleistungen werden völlig neue Wertschöpfungspotenziale erschlossen, die sich ebenfalls auf die Geschäftsmodelle von Unternehmen auswirken. Ziel dieses Beitrages ist es, einerseits einen allgemeinen Einstieg in den Themenkomplex der Smart Services zu bieten und selbige andererseits spezifisch vor dem Hintergrund ihres Wertschöpfungspotenzials für Geschäftsmodelle und Ökosysteme näher zu beleuchten.

Schlüsselwörter

Smart Services Intelligente Dienstleistungen Smart Products Smart-Service-Systeme Geschäftsmodelle 

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Copyright information

© Springer Fachmedien Wiesbaden GmbH, ein Teil von Springer Nature 2019

Authors and Affiliations

  • Ute Paukstadt
    • 1
  • Gero Strobel
    • 2
    Email author
  • Stefan Eicker
    • 2
  • Jörg Becker
    • 3
  1. 1.ERCIS – European Research Center for Information SystemsWestfälische Wilhelms-Universität MünsterMünsterDeutschland
  2. 2.paluno – The Ruhr Institute for Software TechnologyUniversität Duisburg-EssenEssenDeutschland
  3. 3.ERCIS – European Research Center for Information SystemsWestfälische Wilhelms-Universität MünsterMünsterDeutschland

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