Artificial Intelligence in the Public Sector

  • Bernd W. WirtzEmail author
  • Jan C. Weyerer
Living reference work entry



Artificial intelligence (AI) describes the capability of a computer system to perform human-like intelligent behavior and problem solving by means of specific core competencies, comprising perception, understanding, action, and learning.


Artificial intelligence (AI) has become an important topic for government and the public sector around the world (compare for the following Wirtz et al. 2018). This importance mainly results from AI’s ability to significantly contribute to the problem solving of long-standing issues in the public sector, such as high turnover rates, large unmanageable caseloads, administrative burdens, long waiting times, and delays in service delivery and language barriers. Accordingly, AI can provide great benefits for governments, the public sector, and society as a whole, including automated working processes, reduced administrative burden, greater working...

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Authors and Affiliations

  1. 1.German University of Administrative Sciences SpeyerSpeyerGermany