Definitions
Performance is a complex concept (Van Dooren et al. 2010, pp. 16–20; van Helden and Reichard 2013, p. 11): it comprises several measurable aspects concerning the functioning of an organization, and particularly what this organization achieves. In the public sector, performance is related to public policies and aims at realizing societally relevant goals. Performance measurement is defined as the measurement of performance indicators considered as relevant and useful by decision-makers in public sector organizations, for a broad variety of purposes, including the reporting of these indicators. Performance managementis defined as the way in which the information of measured performance indicators is used for those purposes, such as planning and control,...
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References
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Useful Textbooks for Further Information About Public Performance Management
Bouckaert G, Halligan J (2008) Managing performance. International comparisons. Routledge, London/New York
de Bruijn H (2007) Managing performance in the public sector, 2nd edn. Routledge, London/New York
Moynihan D (2008) The dynamics of performance management. Georgetown University Press, Washington, DC
Van Dooren W, Bouckaert G, Halligan J (2010) Performance management in the public sector. Routledge, London/New York
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van Helden, J., Reichard, C. (2016). Performance Management. In: Farazmand, A. (eds) Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer, Cham. https://doi.org/10.1007/978-3-319-31816-5_2315-1
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DOI: https://doi.org/10.1007/978-3-319-31816-5_2315-1
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