Encyclopedia of Education and Information Technologies

2020 Edition
| Editors: Arthur Tatnall

WhatsApp for Electronic Feedback and Assessment

  • Joanne OrlandoEmail author
Reference work entry
DOI: https://doi.org/10.1007/978-3-030-10576-1_45



WhatsApp is a free, cross-platform messaging and Voice over IP service owned by Facebook. It allows the sending of text messages and voice calls, as well as video calls, images and other media, documents, and user location.

Alongside social media, mobile instant messaging services such as WhatsApp and Facebook messenger have rapidly transformed the way people communicate. Much like social media, instant messaging platforms are used to connect, collaborate, socialize, and coordinate. They can be used to share images, videos, documents, and audio files, to make calls, and to send texts to individuals or groups of up to 200 people at once. The point of difference from social media is that messages sent via instant messaging services can only be sent to those who are in your contact list; they are not public feeds as per social media.

This entry focuses on how one such instant...

This is a preview of subscription content, log in to check access.


  1. Appiah KM (2016) Influence of WhatsApp on study habit of university students in Ghana. Int J Res Econ Soc Sci 6(3):280–292Google Scholar
  2. Appiah M, Anin-Agyei J, Manu E (2016) Prevalence of social media usage among teachers in Ghana. Int J Humanit Soc Stud 4(4):276–281Google Scholar
  3. Bere A, Rambe P (2016) An empirical analysis of the determinants of mobile instant messaging appropriation in university learning. J Comput High Educ 28(2):172–198.  https://doi.org/10.1007/s12528-016-9112-2. DordrechtCrossRefGoogle Scholar
  4. Doolan MA, Gilbert T (2017) Student choice: blends of technology beyond the University to support social interaction and social participation in learning. In: Vincenti G, Bucciero A, Helfert M, Glowatz M (eds) E-Learning, E-Education, and Online Training. Lecture notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol 180. Springer, ChamGoogle Scholar
  5. Hattie J, Timperley H (2007) The power of feedback. Rev Educ Res 77(1):81–112.  https://doi.org/10.3102/003465430298487CrossRefGoogle Scholar
  6. Jain J, Eddy Luaran J, Rahman N (2016) Learning beyond the walls: the role of WhatsApp groups. In: Luaran J, Sardi J, Aziz A, Alias N (eds) Envisioning the future of online learning. Springer, Singapore.  https://doi.org/10.1007/978-981-10-0954-9_40CrossRefGoogle Scholar
  7. Naidoo J, Kopung K (2016) Exploring the use of WhatsApp in mathematics learning: a case study. J Commun 7(2):266–273CrossRefGoogle Scholar
  8. Raiman L, Antbring R, Mahmood A (2017) WhatsApp messenger as a tool to supplement medical education for medical students on clinical attachment. BMC Med Educ 17(7).  https://doi.org/10.1186/s12909-017-0855-x
  9. Susilo A (2014) Exploring Facebook and Whatsapp as supporting social network applications for English learning in higher education. In: PDE professional development in education conference 2014, 11–12 Juni 2014, Park Hotel BandungGoogle Scholar
  10. Wilcox D, Thall J, Griffin O (2016) One canvas, two audiences: how faculty and students use a newly adopted learning management system. In: Conference proceedings: SITE 2016 – Savannah, GA, United States, March 21–26, 2016. http://er.dut.ac.za/123456789/193

Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.School of EducationWestern Sydney UniversitySydneyAustralia

Section editors and affiliations

  • Faten Abdel-Hameed
    • 1
  1. 1.Bahrain Teachers College, University of BahrainManamaBahrain