Definition
In understanding how to effectively manage knowledge, one needs to first recognize what constitutes “knowledge.” Blumentritt and Johnston (1999) explain that knowledge is sometimes used interchangeably with information, and in this case, the focus should be on information management as a proxy for knowledge management. However, several interpretations of what constitutes knowledge exist, suggesting that it is much more than information or data management (Carrillo et al. 2000). Grant (1996) also explained that knowledge must be transferable and have the capacity to be aggregated and appropriated.
One of the key concepts of knowledge was put forward by Nonaka and Takeuchi (1995), who defined knowledge as a dynamic human process of justifying personal belief toward the “truth” (i.e., a justified true belief). Later, Zack (1999) presented that for organizations to stay competitive, they must learn how to effectively and efficiently create, locate, capture, and share knowledge...
References
Allameh, S. M., Zare, S. M., & Davoodi, S. M. R. (2011). Examining the impact of KM enablers on knowledge management processes. Procedia Computer Science, 3, 1211–1223. https://doi.org/10.1016/j.procs.2010.12.196.
Bergeron, F., & Raymond, L. (1992). The advantages of electronic data interchange. ACM SIGMIS Database: The DATABASE for Advances in Information Systems, 23(4), 19–31.
Blumentritt, R., & Johnston, R. (1999). Towards a strategy for knowledge management. Technology Analysis & Strategic Management, 11(3), 287–300.
Bresnen, M., Edelman, L., Newell, S., Scarbrough, H., & Swan, J. (2003). Social practices and the management of knowledge in project environments. International Journal of Project Management, 21(3), 157–166.
Callahan, S. (2002). Crafting a knowledge strategy. In ACT Knowledge Management Forum (ActKM) Conference.
Carrillo, P. M., Anumba, C. J., & Kamara, J. M. (2000). Knowledge management strategy for construction: key IT and contextual issues. Proceedings of CIT, 2000, 28–30.
Chen, C. J., & Hung, S. W. (2010). To give or to receive? Factors influencing members’ knowledge sharing and community promotion in professional virtual communities. Information and Management, 47(4), 226–236. https://doi.org/10.1016/j.im.2010.03.001.
Connaughton, J., Meikle, J., & Teerikangas, S. (2015). Mergers, acquisitions and the evolution of construction professional services firms. Construction Management and Economics, 33(2), 146–159. https://doi.org/10.1080/01446193.2015.1037325.
Debowski, S. (2006). Knowledge management. Sydney: Wiley.
Egbu, C. O., Hari, S., & Renukappa, S. H. (2005). Knowledge management for sustainable competitiveness in small and medium surveying practices. Structural Survey, 23(1), 7–21. https://doi.org/10.1108/02630800510586871.
Grant, R. M. (1996). Toward a knowledge-based theory of the firm. Strategic Management Journal, 17(S2), 109–122.
Hari, S., Egbu, C., & Kumar, B. (2005). A knowledge capture awareness tool: An empirical study on small and medium enterprises in the construction industry. Engineering, Construction and Architectural Management, 12(6), 533–567. https://doi.org/10.1108/09699980510634128.
Kamara, J. M., Anumba, C. J., Carrillo, P. M., & Bouchlaghem, N. (2003). Conceptual framework for live capture and reuse of project knowledge. In Proceedings of CIB W78’s 20th international conference on information technology for construction, CIB, Rotterdam, Netherlands, pp. 178–185.
Kim, M. (2009). Paths to knowledge management in small and medium-sized hotels. Unpublished doctoral dissertation, RMIT University, Australia
McAdam, R., Mason, B., & McCrory, J. (2007). Exploring the dichotomies within the tacit knowledge literature: towards a process of tacit knowing in organizations. Journal of knowledge management.
Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. Oxford university press.
Offsey, S. (1997); Knowledge management: Linking people to knowledge for bottom line results, Journal of Knowledge Management, Vol. 1, No. 2, pp. 113–122, 148.
Probst, G., Raub, S., & Romhardt, K. (2000). Managing knowledge: Building blocks for success. New York: Wiley.
Prusak, L. (1996). The knowledge advantage. Planning Review, 24(2), 6–8.
Rasche, A., & Chia, R. (2009). Researching strategy practices: A genealogical social theory perspective. Organization Studies, 30(7), 713–734.
Rennie, M. (1999). Accounting for knowledge assets: do we need a new financial statement?. International Journal of Technology Management, 18(5-8), 648-659.
Spender, J. C., & Grant, R. M. (1996). Knowledge and the firm: Overview. Strategic Management Journal, 17(S2), 5–9.
Takeuchi, H., & Nonaka, I. (2004). Hitotsubashi on knowledge management.
Tchechmedjiev, A., Fafalios, P., Boland, K., Gasquet, M., Zloch, M., Zapilko, B., … Todorov, K. (2019). ClaimsKG: A knowledge graph of fact-checked claims. In C. Ghidini, O. Hartig, M. Maleshkova, V. Svátek, I. Cruz, A. Hogan, … F. Gandon (Eds.), The semantic web – ISWC 2019 (pp. 309–324). Cham: Springer International Publishing.
von Kutzschenbach, M., & Brønn, C. (2010). You can’t teach understanding, you construct it: Applying social network analysis to organizational learning. Procedia-Social and Behavioral Sciences, 4, 83–92.
Webb, S. P. (1998). Knowledge management: Linchpin of change. London: The Association for Information Management (ASLIB).
Yang, D. (2011). The effect of knowledge management on product innovation – evidence from the Chinese software outsourcing vendors. iBusiness, 3, 16–22.
Yin, R. K. (2003). Case study research: Design and methods (3rd ed.). Newbury Park: SAGE.
Zack, M. H. (1999). Developing a knowledge strategy. California Management Review, 41(3), 125–145.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Section Editor information
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this entry
Cite this entry
Seriki, O. (2020). Knowledge Management. In: Idowu, S., Schmidpeter, R., Capaldi, N., Zu, L., Del Baldo, M., Abreu, R. (eds) Encyclopedia of Sustainable Management. Springer, Cham. https://doi.org/10.1007/978-3-030-02006-4_472-1
Download citation
DOI: https://doi.org/10.1007/978-3-030-02006-4_472-1
Received:
Accepted:
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-02006-4
Online ISBN: 978-3-030-02006-4
eBook Packages: Springer Reference Business and ManagementReference Module Humanities and Social SciencesReference Module Business, Economics and Social Sciences