Workflow Model

Synonyms

Business process model; Process definition

Definition

A set of one or more linked procedures or activities which collectively realize a business objective or policy goal, normally within the context of an organizational structure defining functional roles and relationships.

Key Points

• A business process is typically associated with operational objectives and business relationships, for example an Insurance Claims Process, or Engineering.

• Development Process. A process may be wholly contained within a single organizational unit or may span several different organizations, such as in a customer-supplier relationship.

• A business process has defined conditions triggering its initiation in each new instance (e.g., the arrival of a claim) and defined outputs at its completion.

• A business process may involve formal or relatively informal interactions between participants; its duration may also vary widely.

• A business process may consist of automated activities, capable of workflow...