Encyclopedia of Operations Research and Management Science

2001 Edition
| Editors: Saul I. Gass, Carl M. Harris

Quality control

  • Frank Alt
  • Kamlesh Jain
Reference work entry
First Online:
DOI: https://doi.org/10.1007/1-4020-0611-X_840
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INTRODUCTION

While interest in quality is as old as industry itself, quality control as a technical and managerial discipline started to become accepted and widely practiced only in the 1940s and 1950s. Statistical methods of quality control, though developed in the United States and Britain, found their most ardent followers among Japanese businessmen and managers in the post-War decades. Statistical quality control (SQC) consultants such as W.E. Deming became household names in Japan while they were scarcely known in their own countries. During the decade of the 1980s, however, there was a renewed interest in quality control in the West, spurred no doubt by the globalization of competition and increasing customer awareness of quality. The Malcolm Baldridge (MB) Award is one continuous improvement program that has had a great impact on putting quality on top managements’ agendas throughout the nation. Even those companies that do not apply for the award are using the MB criteria to...

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Copyright information

© Kluwer Academic Publishers 2001

Authors and Affiliations

  • Frank Alt
    • 1
  • Kamlesh Jain
    • 2
  1. 1.University of MarylandCollege ParkUSA
  2. 2.Tiffin UniversityTiffinUSA