Pull systemAuthorsAuthors and affiliationsSaul I. GassCarl M. HarrisReference work entryFirst Online: 25 October 2005DOI: https://doi.org/10.1007/1-4020-0611-X_829 17 Downloads How to citeProduction management. Copyright information© Kluwer Academic Publishers 2001Authors and AffiliationsSaul I. Gass1Carl M. Harris21.Robert H. Smith School of BusinessUniversity of MarylandCollege PartUSA2.School of Information Technology & EngineeringGeorge Mason UniversityFairfaxUSA