Abstract
After developing for more than 10 years, the function of governmental social media in emergency management has become increasingly more important with greatly increased scale effects, constellation effects, and rich media. This chapter presents a survey on the institutional management of governmental social media in emergencies, which is characterized by progressivity, conductivity, co-movement, and path dependence. With this in mind, we propose to establish a national system of governmental social media, implement a collaborative innovation strategy of information dissemination in crises, and institute a professionalization transformation assisted by third parties to achieve maximum efficiency in governmental social media for emergency management.
References
[America] Hayde C, Yanni W, Danni W (2014) Social media: strength, practice and concept limits of U.S. public diplomacy. Global Media J (11)
[America] Waugh WL (2015) Application of traditional media and social media in emergency information dissemination. China Broadcast (12):50
Analysis for Social Media Big Data – Understanding and Influencing Consumer Behavior (2016) Beijing: Posts & Telecom Press
Biao L, Zheng M (2014) Online public opinion in social media era – current status and trends of ecological change and public opinion. J Mon (1):38
Bo Z (2016) Government crisis management in social media era: features, problems and countermeasures. J Guangdong Inst Publ Admin (3)
Bolin C (2011) Social media: concept, development history, features and future – understanding of ambiguities of current social media. J Hunan Radio TV Univ (3):68
Chavez C, Repas MA, Stefaniak TL (2010) A new way to communicate with residents: local government use of social media to prepare for emergencies. ICMA
Chen Shiying, Huang Chen, Chen Qiang, Yang Lanrong, Xu Xiaolin (2016) Information-releasing strategy of local government microblog group during public emergency—a case study of Tianjin Port Explosion. J Intell 35(12):28–33
Chongqing Environmental Protection System (2012) Regulation for governmental microblogs of Chongqing. http://www.cepb.gov.cn/doc/2012/09/28/4726.shtml
CNNIC (2018) The 41st China statistical report on internet development. http://www.cnnic.net.cn/hlwfzyj/hlwxzbg/hlwtjbg/201803/P020180305409870339136.pdf
Crowe A (2011) The social media manifesto: a comprehensive review of the impact of social media on emergency management. J Bus Contin Emer Plan 5(1):409–420
Fujian F, Wang J (2012) Research on government response to critical incidents about sudden online public opinions – analysis based on cases. J Beijing Inst Technol (Soc Sci Ed) (6):138
Gao Y, Xiaohui L (2016) Viewing functional differences of Sino-U.S. social media from terrorist attack in Paris. News Knowl (1):42
Henstra D (2010) Evaluating local government emergency management programs: what framework should public managers adopt? Public Adm Rev 70(2):236–246
Kuang Q (2014) Research on the role of social media in catastrophe risk management. A Doctoral Dissertation from Southwestern University of Finance and Economics
Li Guancheng (2014) Research on “Micro- Government Administration” management: take governmental microblog and WeChat as examples. J Taiyuan Univ Technol (Soc Sci Ed) 03:36–40
Liang Y (2016) Exploration and analysis on public opinion mobilization of rescue and relief work in social media era. Commun Copyr (7):176
Lidan C, Tan S, Jiayi S (2015) Social media weakening political participation – restudy on the hypothesis of the spiral of silence. Editorial Friend (5)
Lin Y (2016) Communication strategy of new media at all levels of American government. Southeast Commun (12):98
Lu Y (2013) Social media remodeling social memory of disaster. Sci Technol Daily
Lu Dan, Yu Haixu (2014) The effects on government crisis management from governmental microblogs—a case study of “Prohibiting Electric Motor” in Zhuhai. Chin Newsp Ind 16:17–18
Lu Y, Lei L, Xu Y (2017) Research on social media and its management system of American government. E-Government (1):106
Ma X (2011) Influence of social media on citizen political participation. Chin Publ J (12):22
Miao X, Yenan H, The governance and practice of government microblogs: based on the case study of Chendu release and Shanghai release, People’s Network Research Institute. http://media.people.com.cn/n/2012/1226/c150620-20023221.html. 26 Dec 2012
North DC, Thomas RP (1970) An economic theory of the growth of the western world. Econ Hist Rev New Series 23(1):1–17
People.cn (2011) An opinion on governmental microblogs of Nanjing. It shall issue information on the microblog within 1 hour after a emergency happens. http://media.people.com.cn/GB/15044418.html
People.cn (2016) Chinese government affairs public sentiment response index assessment report from New Media Think Tank of People’s Daily Online. http://yuqing.people.com.cn/n1/2016/1223/c408627-28972701.html
Shirky C (2011) The political power of social media: technology, the public sphere, and political change. Foreign Aff 90(1):28–41
The People’s Government of Anhui Province (2016) A notice on further enhancing the establishment of governmental microblogs and WeChat in Anhui Province. http://xxgk.ah.gov.cn/UserData/DocHtml/731/2016/8/19/188889855228.html
The People’s Government of Chengdu Province (2018) A notice on implementation of governmental affairs opening in Chengdu in 2018. http://www.gk.chengdu.gov.cn/govInfoPub/detail.action?id=100378%26tn=6
The People’s Government of Guangxi Province (2016) A notice on overall progress of governmental affairs opening. http://www.gxzf.gov.cn/zwgk/zfwj/zzqrmzfbgtwj/2017ngzbwj/20170510-604002.shtml
U.S. Department of State. Foreign affairs manual: 5 FAM 790: using social media. https://fam.state.gov/fam/05fam/05fam0790.html
Wang H (2015) Research on social media of American government – using government’s social media application system of US general services administration as an example. Inf Doc Serv (6):105
Wang Y, Hao L, Wang T, Zhu J (2016) Mining and analysis of emergency information in sudden incidents based on social media. J Wuhan Univ (Inf Sci Ed) (3)
Wenhong Z (2015) Analysis and enlightenment of retention policy of social media of American government. Inf Stud Theory Appl (9):136
Xi Jinping’s report at 19th CPC National Congress, p 44. http://www.xinhuanet.com/english/download/Xi_Jinping's_report_at_19th_CPC_National_Congress.pdf
Xiaojing L (2017) Information processing and trust judgment of social media users – based on experimental study of eye tracking. J Commun Stud (10):55
Xi Jinping’s report at 19th CPC National Congress, p 44. http://www.xinhuanet.com/english/download/Xi_Jinping’s_report_at_19th_CPC_National_Congress.pdf
Xie Qihui (2016) Governmental microblog: the practice and effects of crisis communication. Hefei University of Technology Publish, Hefei
Xie Q, Shukun T, Jianxun C (2015) Analysis for social media use of American government in crisis response. Chin Emerg Manag (3):39
Xin A, Qingyun W Microblog cluster: the new tread of government reflecting to the emergent events. http://media.people.com.cn/n/2013/1022/c358381-23289609.html. 22 Oct 2013
Xueyan L, Qiang Y (2013) On the credibility of information about hot events of governmental microblogs. J Beijing Univ Posts Telecommun (Soc Sci Ed) (2)
Yunlai L (2012) On the credibility of government in dealing with crisis in the era of microblogs: case study of the event of Sanya high-price seafood. Jinchuanmei (5)
Zhang Zhian, Cai Yanhui (2015). Governmental microblogs and WeChat: interactive mechanism and path for deepening. Media 05:29–31
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Section Editor information
Rights and permissions
Copyright information
© 2019 Springer Nature Singapore Pte Ltd.
About this entry
Cite this entry
Shengcui, D., Siqi, C. (2019). On System Arrangement of Governmental Social Media in Emergency Communication and Its Optimization. In: Foo, CT. (eds) Handbook of Chinese Management. Springer, Singapore. https://doi.org/10.1007/978-981-10-2442-9_41-1
Download citation
DOI: https://doi.org/10.1007/978-981-10-2442-9_41-1
Received:
Accepted:
Published:
Publisher Name: Springer, Singapore
Print ISBN: 978-981-10-2442-9
Online ISBN: 978-981-10-2442-9
eBook Packages: Springer Reference Business and ManagementReference Module Humanities and Social SciencesReference Module Business, Economics and Social Sciences