Beyond Just Being Dissatisfied: How Angry and Helpless Customers React to Failures When Using Self-Service Technologies Katja Gelbrich Self-Service Technologies 01 January 2009 Pages: 40 - 59
Is Simple Better? A Conjoint Analysis of the Effects of Tax Complexity on Employee Preferences Concerning Company Pension Plans Kay BlaufusRenate Ortlieb Tax Complexity 01 January 2009 Pages: 60 - 83