Volume 23, issue 1, March 2018

6 articles in this issue

The theoretical underpinnings of government policy, turbulence and performance in the service sector: a conceptual framework

Authors
- Craig C. Julian
- Content type: Original Article
- Published: 07 February 2018
- Pages: 1 - 11
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers: investigating the mediating effect of loyalty

Authors
- Kaushik Mukerjee
- Content type: Original Article
- Published: 15 February 2018
- Pages: 12 - 24
Testing the risk as feeling and risk as analysis perspective for insurance: the antecedents of purchasing unit-linked life insurance products

Authors
- Carin Huber
- Tobias Schlager
- Content type: Original Article
- Published: 13 March 2018
- Pages: 25 - 37
Understanding credit card payment behavior among college students

Authors
- Shweta Singh
- David H. Rylander
- Tina C. Mims
- Content type: Original Article
- Published: 19 April 2018
- Pages: 38 - 49
Developing technologically induced environments: the case of the Nigerian banking sector

Authors
- Wilson Ozuem
- Kerry E. Howell
- Geoff Lancaster
- Content type: Original Article
- Published: 19 April 2018
- Pages: 50 - 61
Effects of culture and financial literacy among Chinese-Americans on participating in financial services

Authors (first, second and last of 4)
- Fang Zhao
- Jie Sun
- Gary Clendenen
- Content type: Original Article
- Published: 19 April 2018
- Pages: 62 - 75