The effect of externalities on adoption of social customer relationship management (SCRM) Vicky GuJonathan DavisJohn Vogt Empirical article Open access 20 December 2017 Article: 11
Customer satisfaction of Vietnam Airline domestic service quality Giao Ha Nam Khanh Empirical article Open access 06 December 2017 Article: 10
Review of “DreamMakers: Innovating for the Greater Good” by Michele Hunt, DreamMakers (dreammakers.org) Sang Lee Book review Open access 01 December 2017 Article: 9
Application of Policy Deployment and Daily Management in service sector Anil SachdevJitendra Agrawal Case study Open access 02 November 2017 Article: 8
Improving quality of foreign direct investment attraction in Vietnam Ngo Phuc HanhĐao Van HùngDao Thi Thu Trang Review Open access 24 October 2017 Article: 7
The impact of technological innovation on building a sustainable city Chai-Lee Goi Review Open access 11 October 2017 Article: 6
A complete project environment simulation to improve six sigma training class engagement Chee Kai NG Short report Open access 06 October 2017 Article: 5
Implementing the Quality Startup Management System model in Hong Kong: a case study Kim-Hung Lotto LAI Case study Open access 14 July 2017 Article: 4
Developing an innovative entity extraction method for unstructured data Waleed ZaghloulSilvana Trimi Theoretical article Open access 22 May 2017 Article: 3
A blueprinting approach to service innovation in private educational institutions Youn Sung KimDonHee LeeJu hang Cha Case study Open access 02 March 2017 Article: 2
Assessing healthcare service quality: a comparative study of patient treatment types DonHee LeeKai K. Kim Empirical article Open access 25 January 2017 Article: 1