Volume 1, Issue 1

CallCenter INTERNATIONAL is now archived and no longer receiving submissions with this publisher. All articles published in the journal during its time with Springer will remain fully searchable through our websites.

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February 2008

8 articles in this issue

The growth will continue
Manfred Stockmann
Editorial Pages: 3 - 3
The year of big deals
Eva-Susanne Krah
Coverstory Pages: 12 - 17
Better service, better sales
Eva-Susanne Krah
Callcenter Pages: 18 - 19
Interview with James Roper
Springer Fachmedien Wiesbaden
Callcenter Pages: 20 - 21
Winds of change in Belgian call centers
Vincent Vanden Bossche
Callcenter Pages: 24 - 25
Know your customer
Steffanie Gohr
Customerservice Pages: 26 - 29
Top Service for Private Places
Eva-Susanne Krah
Casestudy Pages: 36 - 39
Multilingual is the challenge
Scott Bender
Casestudy Pages: 40 - 42

Volume 1, Issue 1

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