1. Strategic assessment: Using influence diagrams to design distance learning courseware

   • T. K. Shih
   • F. Chia-I Chang

   OriginalPaper Pages: 97 - 113

2. QFD application in a service environment: A new approach in risk management in an university

   • Angel M. Gento
   • Ma Dolores Minambres
   • Ma Elena Perez

   OriginalPaper Pages: 115 - 132

3. Risk management decision making based on random sums incorporating thinned renewal processes in random time

   • T. Artikis
   • A. Voudouri
   • D. Jerwood

   OriginalPaper Pages: 133 - 146

4. A systemic approach in modeling and analysis of interactions in virtual enterprises

   • Nikitas A. Assimakopoulos

   OriginalPaper Pages: 147 - 160

5. Sourcing: Issues to be considered for the make-or-buy decisions

   • C. Nikolarakos
   • N. Georgopoulos

   OriginalPaper Pages: 161 - 179

6. Modeling of business processes and functions of an industrial unit for ERP system application

   • D. M. Emiris
   • D. E. Koulouriotis
   • N. F. Matsatsinis

   OriginalPaper Pages: 181 - 195