1. The direct digital manufacturing (r)evolution: definition of a research agenda

   • Jan Holmström
   • Matthias Holweg
   • Jouni Partanen

   OriginalPaper 18 January 2016 Pages: 1 - 10

   

2. Customer-centered measurement of service operations: a B2B case study

   • Juhani Ukko
   • Sanna Pekkola

   OriginalPaper 03 February 2016 Pages: 11 - 21

   

3. Linking service structural design to service profitability: a U.S. airline industry study

   • David West
   • Scott Dellana

   OriginalPaper 10 May 2016 Pages: 22 - 34

   

4. Toward a continuum of measurement scales in Just-in-Time (JIT) research – an examination of the predictive validity of single-item and multiple-item measures

   • Anand Nair
   • Cigdem Ataseven
   • David Dreyfus

   OriginalPaper 10 May 2016 Pages: 35 - 48