Journal of the Academy of Marketing Science, 2000 to 2003 P. Rajan Varadarajan From the Editor Pages: 365 - 367
Musings on relevance and rigor of scholarly research in marketing P. Rajan Varadarajan From the Editor Pages: 368 - 376
Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services Roger BougieRik PietersMarcel Zeelenberg OriginalPaper Pages: 377 - 393
Role stressors and customer-oriented boundary-spanning behaviors in service organizations Lance A. BettencourtStephen W. Brown OriginalPaper Pages: 394 - 408
An investigation of team information processing in service teams: Exploring the link between teams and customers Dawn R. Deeter-SchmelzRosemary P. Ramsey OriginalPaper Pages: 409 - 424
An analysis of e-business adoption and its impact on business performance Fang WuVijay MahajanSridhar Balasubramanian OriginalPaper Pages: 425 - 447
Determinants of online channel use and overall satisfaction with a relational, multichannel service provider Mitzi M. Montoya-WeissGlenn B. VossDhruv Grewal OriginalPaper Pages: 448 - 458
Attributions and behavioral intentions of inexperienced salespersons to failure: An empirical investigation Andrea L. DixonRosann L. SpiroLukas P. Forbes Research Notes Pages: 459 - 467
