1. The nature and determinants of customer expectations of service

   • Valarie A. Zeithaml
   • Leonard L. Berry
   • A. Parasuraman

   OriginalPaper Pages: 1 - 12

2. Information load, cost/benefit assessment and decision strategy variability

   • James G. Helgeson
   • Michael L. Ursic

   OriginalPaper Pages: 13 - 20

3. Strategy clusters in japanese markets: Firm performance implications

   • Masaaki Kotabe
   • Dale F. Duhan

   OriginalPaper Pages: 21 - 31

4. Discrete choice surveys by telephone

   • W. Steven Perkins
   • Jacqueline Roundy

   OriginalPaper Pages: 33 - 38

5. Satisfaction with international marketing channels

   • Saul Klein
   • Victor J. Roth

   OriginalPaper Pages: 39 - 44

6. Estimating individual cross-section coefficients from the random coefficient regression model

   • Robert P. Leone
   • H. Dennis Oberhelman
   • Francis J. Mulhern

   Research Notes Pages: 45 - 51

7. Peer, parent, and media influences in teen apparel shopping

   • Oswald A. J. Mascarenhas
   • Mary A. Higby

   Research Notes Pages: 53 - 58

8. Organizational culture and ethical research behavior

   • Ishmael P. Akaah

   Research Notes Pages: 59 - 63

9. Efficacy of perceived risk as a correlate of reported donation behavior: An empirical analysis

   • Ugur Yavas
   • Glen Riecken
   • Emin Babakus

   Research Notes Pages: 65 - 70

10. Linking consumer behavior constructs to international marketing strategy: A comment on wills, samli, and jacobs and an extension

    • Lyn S. Amine

    Research Notes Pages: 71 - 77

11. Developing global products and marketing strategies: A rejoinder

    • A. Coskun Samli
    • James R. Wills
    • Laurence Jacobs

    Research Notes Pages: 79 - 83

12. Reviews of books, software, and videos

    • Essam Mahmoud

    ReviewPaper Pages: 85 - 86

13. Marketing and the law

    • Stephen L. Poe
    • Christie L. Roszkowski
    • Georgia L. Holmes

    Report Pages: 87 - 90