1. Improving human capital through knowledge management practices in knowledge-intensive business services

   • Daniel Palacios-Marques
   • Ignacio Gil-Pechuán
   • Seongbae Lim

   Empirical article 22 March 2011 Pages: 99 - 112

   

2. Customers’ zone of tolerance for retail stores

   • Halil Nadiri

   Empirical Article 12 April 2011 Pages: 113 - 137

   

3. The internationalization of soft-services: entry modes and main determinants in the Spanish hotel industry

   • José Pla-Barber
   • Fidel León-Darder
   • Cristina Villar

   Empirical article 16 April 2011 Pages: 139 - 154

4. Innovation and imitation effects in Metaverse service adoption

   • Sang-Gun Lee
   • Silvana Trimi
   • Mincheol Kang

   OriginalPaper 05 June 2011 Pages: 155 - 172

   

5. Social economy: a responsible people-oriented economy

   • Juan Juliá

   Call for Papers 21 May 2011 Pages: 173 - 175

6. Innovation management in service firms: a research agenda

   • Lucia Crevani
   • Kristina Palm
   • Annika Schilling

   Review article 03 June 2011 Pages: 177 - 193