Cost of small business banking: a New Zealand study Stuart LockeZachariah Boulanaour Original Paper 14 January 2009 Pages: 211 - 227
Multi-item models for evaluating managerial and organizational resources in service firms Sonia Cruz-Ros Original Paper 03 February 2009 Pages: 229 - 257
Strategic partnerships and the internationalisation process of software SMEs Aileen KennedyKathy Keeney Original Paper 01 January 2009 Pages: 259 - 273
Constructing a relationship-based brand equity model Chao-Hung WangLi-Chang HsuShyh-Rong Fang Original paper 23 January 2009 Pages: 275 - 292
Airline customer satisfaction and loyalty: impact of in-flight service quality Myungsook AnYonghwi Noh Original Paper 11 July 2009 Pages: 293 - 307
Cost of small business banking: a New Zealand study Stuart LockeZakaria Boulanouar Erratum 27 May 2009 Pages: 309 - 309