1. Work pressure and burnout effects on emergency room operations: a system dynamics simulation approach

   • Donghyun Choi
   • Yonghwi Noh
   • Jin Sung Rha

   Empirical article 01 November 2018 Pages: 433 - 456

   

2. The role of customer operant resources in health care value creation

   • Le Nguyen Hau

   Empirical article 01 November 2018 Pages: 457 - 478

   

3. Dimensions of behavior and proactive improvement in hotel outsourcing relationships: the role of justice

   • Tomás F. Espino-Rodríguez
   • Juan Carlos Ramírez-Fierro

   Empirical Article 03 November 2018 Pages: 479 - 508

   

4. Innovation type and external knowledge search strategies in KIBS: evidence from Canada

   • David Doloreux
   • Ekaterina Turkina
   • Ari Van Assche

   Empirical article 16 November 2018 Pages: 509 - 530

5. Balancing in-house and outsourced logistics services: effects on supply chain agility and firm performance

   • Taewon Hwang
   • Sung Tae Kim

   Empirical article 10 December 2018 Pages: 531 - 556

   

6. Motivation triggers for customer participation in value co-creation

   • Freida C. Palma
   • Silvana Trimi
   • Soon-Goo Hong

   Empirical article 14 December 2018 Pages: 557 - 580

   

7. How to boost frontline employee service recovery performance: the role of cultural intelligence

   • Annelies Costers
   • Yves Van Vaerenbergh
   • Anja Van den Broeck

   Empirical article 09 January 2019 Pages: 581 - 602

8. The relationship among competitive advantage, catch-up, and linkage effects: a comparative study on ICT industry between South Korea and India

   • Lee Dong Hyun
   • Ga Youn Hong
   • Sang-Gun Lee

   Empirical article 12 February 2019 Pages: 603 - 624