1. In this issue

   • Margaret Ross

   BriefCommunication Pages: 5 - 6

2. PEM: The small company-dedicated software process quality evaluation method combining CMMI^SM and ISO/IEC 14598

   • Sylvie Trudel
   • Jean-Marc Lavoie
   • Witold Suryn

   OriginalPaper Pages: 7 - 23

3. PisoSIA^® a stakeholder approach to assist change in information systems development projects and aid process improvement

   • Jean Davison
   • J. Barrie Thompson
   • Mark Lejk

   OriginalPaper Pages: 25 - 36

4. A productivity benchmarking case study using Bayesian credible intervals

   • John Moses
   • Malcolm Farrow
   • Peter Smith

   OriginalPaper Pages: 37 - 52

5. Towards real process improvement from internal auditing—A case study

   • Michael Elliott
   • Ray Dawson
   • Janet Edwards

   OriginalPaper Pages: 53 - 64

6. The software quality challenges of service oriented architectures in e-commerce

   • Shelly Saunders
   • Margaret Ross
   • Sean Wellington

   OriginalPaper Pages: 65 - 75