1. Call for papers

   News 20 October 2010 Pages: 211 - 212

2. Call for papers

   News 20 October 2010 Pages: 213 - 214

3. Designing a call center with an IVR (Interactive Voice Response)

   • Polyna Khudyakov
   • Paul D. Feigin
   • Avishai Mandelbaum

   OriginalPaper 14 October 2010 Pages: 215 - 237

4. A polling model with smart customers

   • M. A. A. Boon
   • A. C. C. van Wijk
   • O. J. Boxma

   OriginalPaper Open access 22 September 2010 Pages: 239 - 274

5. Decay properties and quasi-stationary distributions for stopped Markovian bulk-arrival and bulk-service queues

   • Anyue Chen
   • Junping Li
   • Kai Wang Ng

   OriginalPaper 14 October 2010 Pages: 275 - 311