1. Waiting-Time Asymptotics for the M/G/2 Queue with Heterogeneous Servers

   • O.J. Boxma
   • Q. Deng
   • A.P. Zwart

   OriginalPaper Pages: 5 - 31

2. Obituary for J.W. Cohen

   Legacy Pages: 33 - 33

3. Random Walk with a Heavy-Tailed Jump Distribution

   • J.W. Cohen

   OriginalPaper Pages: 35 - 73

4. On Markov-Additive Jump Processes

   • Lothar Breuer

   OriginalPaper Pages: 75 - 91

5. The Dependence of Optimal Returns from Multi-class Queueing Systems on Their Customer Base

   • M.J. Dacre
   • K.D. Glazebrook

   OriginalPaper Pages: 93 - 115