1. Product quality expectations: Towards an understanding of their antecedents and consequences

   • Dhruv Grewal

   Full Articles Pages: 225 - 240

2. An investigation of the relationship between self-efficacy and the communication effectiveness of product manual formats

   • Kevin G. Celuch
   • John A. Lust
   • Linda S. Showers

   Full Articles Pages: 241 - 252

3. Working smarter: The effects of motivational orientations on purchasing task selection and retail buyer performance

   • Susan M. Keaveney

   Full Articles Pages: 253 - 271

4. Involvement, attributions, and consumer responses to rebates

   • Kenneth A. Hunt
   • Susan M. Keaveney
   • Moonkyu Lee

   Full Articles Pages: 273 - 297

5. Are retailers fully prepared for the holiday shopping season?

   • John W. Jones

   Full Articles Pages: 299 - 313

6. An examination of linkages between personal characteristics and dimensions of transformational leadership

   • Alan J. Dubinsky
   • Francis J. Yammarino
   • Marvin A. Jolson

   Full Articles Pages: 315 - 335

7. Social loafing on cognitive tasks: An examination of the “sucker effect”

   • Tina L. Robbins

   Full Articles Pages: 337 - 342