1. Balance Theory Applied to Service Quality: A Focus on the Organization, Provider, and Consumer Triad

   • Paula Phillips Carson
   • Kerry D. Carson
   • C. William Roe

   OriginalPaper Pages: 99 - 120

2. Integrity Testing and Deviance: Construct Validity Issues and the Role of Situational Factors

   • Elliot D. Lasson
   • Alan R. Bass

   OriginalPaper Pages: 121 - 146

3. Modeling the Relationship Between Pay Level and Pay Satisfaction

   • Robert L. Heneman
   • Gayle Porter
   • Stephen Strasser

   OriginalPaper Pages: 147 - 158

4. Relationships of Stress, Locus of Control, and Social Support to Psychiatric Symptoms and Propensity to Leave a Job: A Field Study with Managers

   • M. Afzalur Rahim

   OriginalPaper Pages: 159 - 174

5. Strategic Interventions in Hospital Transitions

   • Emily J. Stein
   • Ellen Perlman Simon
   • Kathleen Wade

   OriginalPaper Pages: 175 - 187

6. Computer-Based Performance Monitoring and Productivity in a Multiple Task Environment

   • Kathryn J. Kolb
   • John R. Aiello

   OriginalPaper Pages: 189 - 204

7. Supervisor-Subordinate Work Value Congruence and Subordinate Performance: A Pilot Study

   • Cheryl L. Adkins
   • Craig J. Russell

   OriginalPaper Pages: 205 - 218

8. Training Appraisees to Participate in Appraisal: Effects on Appraisers and Appraisees

   • Ronald W. Stoffey
   • Richard R. Reilly

   OriginalPaper Pages: 219 - 239

9. Mixed Messages: Co-Worker Responses to the Pregnant Employee

   • Jane A. Halpert
   • Julia Hickman Burg

   OriginalPaper Pages: 241 - 253