A Longitudinal Study Exploring Value Changes During the Cultural Assimilation of Japanese Student Pilot Sojourners in the United States Edward F. Murphy Jr.Thomas L. Anderson OriginalPaper Pages: 111 - 129
Analyzing the Value of Service Quality Management: Gaining Competitive Advantages C. Leugenia Ham OriginalPaper Pages: 131 - 152
Polysemy of Values or Conflict of Interests: A Multi-Disciplinary Analysis Walid Ben AhmedBernard Yannou OriginalPaper Pages: 153 - 179
Codes of Ethics: What Are They Really and What Should They Be? Greg WoodMalcolm Rimmer OriginalPaper Pages: 181 - 195
Gaining Competitive Advantages: Analyzing the Gap between Expectations and Perceptions of Service Quality Carrie Leugenia HamWilliam JohnsonPamela L. Johnson OriginalPaper Pages: 197 - 203