1. Editorial

   • Diwakar Gupta
   • George Shanthikumar

   News 17 June 2009 Pages: 1 - 10

2. In this issue

   • Diwakar Gupta
   • George Shanthikumar

   News 21 June 2009 Pages: 11 - 12

3. Flexibility in manufacturing and services: achievements, insights and challenges

   • John A. Buzacott
   • Marvin Mandelbaum

   OriginalPaper 21 November 2008 Pages: 13 - 58

   

4. Process flexibility: design, evaluation, and applications

   • Mabel C. Chou
   • Chung-Piaw Teo
   • Huan Zheng

   OriginalPaper 25 November 2008 Pages: 59 - 94

   

5. The impact of ordering behavior on order-quantity variability: a study of forward and reverse bullwhip effects

   • Ying Rong
   • Zuo-Jun Max Shen
   • Lawrence V. Snyder

   OriginalPaper Open access 03 May 2009 Pages: 95 - 124