1. Consumer complaint handling in an advanced developing economy: An empirical investigation

   • Erdener Kaynak
   • Orsay Kucukemiroglu
   • Yavuz Odabasi

   OriginalPaper Pages: 813 - 829

2. Book review

   • Albert Borgmann

   BookReview Pages: 830 - 830

3. Toward an understanding of cross-cultural ethics: A tentative model

   • William A. Wines
   • Nancy K. Napier

   OriginalPaper Pages: 831 - 841

4. The ethics of political marketing practices, the rhetorical perspective

   • Steve Banker

   OriginalPaper Pages: 843 - 848

5. Identifying the gaps in ethical perceptions between managers and salespersons: A multidimensional approach

   • Tony L. Henthorne
   • Donald P. Robin
   • R. Eric Reidenbach

   OriginalPaper Pages: 849 - 856

6. Codes of ethics in Australian business corporations

   • Bruce N. Kaye

   OriginalPaper Pages: 857 - 862

7. Instilling ethical values in large corporations

   OriginalPaper Pages: 863 - 867

8. Affirmative action for a face only a mother could love?

   • Stephen M. Crow
   • Dinah Payne

   OriginalPaper Pages: 869 - 875

9. Announcement

   Announcement Pages: 876 - 876

10. Fairness in hierarchical and entrepreneurial firms

    • Michael K. Green

    OriginalPaper Pages: 877 - 882

11. Communication, accountability and professional discourse: The interaction of language values and ethical values

    • H. W. Love

    OriginalPaper Pages: 883 - 892