Abstract
In this final chapter, we look at 13 emerging trends in global spend on information and communication technologies (ICT), information technology outsourcing (ITO), and business process outsourcing (BPO). These trends are evident from our own case studies, government reports, and industry analysts. The overall trends indicate growth in all three markets (ICT, ITO, and BPO). Furthermore, countries from all six continents will actively participate in these markets as both clients and providers. We also predict growth in niche markets such as rural sourcing, nearshoring, knowledge process outsourcing, and freelance outsourcing.
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© 2008 Mary Lacity and Joseph Rottman
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Lacity, M., Rottman, J. (2008). Emerging trends. In: Offshore Outsourcing of IT Work. Technology, Work and Globalization. Palgrave Macmillan, London. https://doi.org/10.1057/9780230582965_8
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DOI: https://doi.org/10.1057/9780230582965_8
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