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A Novel Multi-agent-based Chatbot Approach to Orchestrate Conversational Assistants

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Business Information Systems (BIS 2020)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 389))

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Abstract

Nowadays, chatbots have become more and more prominent in various domains. Nevertheless, designing a versatile chatbot, giving reasonable answers, is a challenging task. Thereby, the major drawback of most chatbots is their limited scope. Multi-agent-based systems offer approaches to solve problems in a cooperative manner following the “divide and conquer” paradigm. Consequently, it seems promising to design a multi-agent-based chatbot approach scaling beyond the scope of a single application context. To address this research gap, we propose a novel approach orchestrating well-established conversational assistants. We demonstrate and evaluate our approach using six chatbots, providing higher quality than competing artifacts.

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Author information

Authors and Affiliations

  1. University Ulm, Helmholtzstraße 22, 89081, Ulm, Germany

    Jan Felix Zolitschka

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  1. Jan Felix Zolitschka
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Correspondence to Jan Felix Zolitschka .

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Editors and Affiliations

  1. Poznań University of Economics and Business, Poznan, Poland

    Witold Abramowicz

  2. University of Colorado, Colorado Springs, CO, USA

    Gary Klein

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Zolitschka, J.F. (2020). A Novel Multi-agent-based Chatbot Approach to Orchestrate Conversational Assistants. In: Abramowicz, W., Klein, G. (eds) Business Information Systems. BIS 2020. Lecture Notes in Business Information Processing, vol 389. Springer, Cham. https://doi.org/10.1007/978-3-030-53337-3_8

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  • DOI: https://doi.org/10.1007/978-3-030-53337-3_8

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  • Online ISBN: 978-3-030-53337-3

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