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International Conference on Intelligence in Services and Networks

IS&N 1998: Intelligence in Services and Networks: Technology for Ubiquitous Telecom Services pp 351–362Cite as

Definition of Service Levels for Electronic Brokerage Applications

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Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 1430))

Abstract

This paper presents the definition of different Service Levels for Electronic Brokerage Applications. This document is structured in three parts. The first one gives an overview of concepts such as Electronic commerce, Brokerage, Multimedia applications and Quality of service, including the definition of Service levels for different Electronic brokerage applications. The second part presents the specification of all the facilities supported by the different Service levels defined in the first part. The third part presents the MULTIMEDIATOR system, as a case study of Electronic brokerage application, in which the different Service levels are identified. The main conclusions are that four different Service levels reflecting different levels of user requirements can be defined: for Searching brokerage, Products brokerage, Services brokerage and Complex brokerage.

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References

  1. Electronic Commerce — DTF Reference Model (draft). OMG Electronic Commerce Domain Task Force, 1997.

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  2. Multimedia Communications Quality of Service. Part I: Framework. Multimedia Communications Forum, June 1995.

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  3. Gallego I., Delgado J. and Acebrón J.J.: “Distributed Models for Brokerage on Electronic Commerce”, International IFIP Working Conference Trends in Electronic Commerce (TREC'98). 3–5 June 1998, Hamburg (Germany).

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  4. Acebrón J.J. and Delgado J.: “Electronic brokers as intermediaries for electronic publishing”, ICCC/IFIP 2nd Conference on Electronic Publishing. 20–22 April 1998, Budapest (Hungary).

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  5. Martí R., Delgado J.: “Use of WWW Technology for Client / Server Applications in MULTIMEDIATOR”. Lecture Notes in Computer Science, Intelligence in Services and Networks: Technology for cooperative Competition, IS&N'97 proceedings. Springer-Verlag, 1997.

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  6. MULTIMEDIATOR Web Page, “http://www.ac.upc.es/multimediator/”.

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Author information

Authors and Affiliations

  1. Telematic Applications Group, Computer Architecture Department, Universitat Politècnica de Catalunya (UPC), C/Jordi Girona, 1-3, Mòdul D6, E-08034, Barcelona, Spain

    Ramon Martí & Jaime Delgado

Authors
  1. Ramon Martí
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  2. Jaime Delgado
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Editor information

Sebastiano Trigila Al Mullery Mario Campolargo Hans Vanderstraeten Marcel Mampaey

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© 1998 Springer-Verlag Berlin Heidelberg

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Martí, R., Delgado, J. (1998). Definition of Service Levels for Electronic Brokerage Applications. In: Trigila, S., Mullery, A., Campolargo, M., Vanderstraeten, H., Mampaey, M. (eds) Intelligence in Services and Networks: Technology for Ubiquitous Telecom Services. IS&N 1998. Lecture Notes in Computer Science, vol 1430. Springer, Berlin, Heidelberg. https://doi.org/10.1007/BFb0056980

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  • DOI: https://doi.org/10.1007/BFb0056980

  • Published:

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-64598-6

  • Online ISBN: 978-3-540-69343-7

  • eBook Packages: Springer Book Archive

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