Abstract
QPD is the necessary trigger for processes to perform well and for goals to be achieved. It is the mechanism by which the quality effort is cascaded down throughout the organization. QPD is a top-down approach and as such tends to be the responsibility of senior managers. Process improvement and measurement is a horizontal effort and quality deployment is a vertical (top-down) approach. As Fig. 9.1 illustrates, quality improvement is a continuous effort and as such is not finite. However, quality effects have to be measured and quantified against set targets (Akao, 1990).
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© 1994 Springer Science+Business Media Dordrecht
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Zairi, M. (1994). Quality policy deployment: the key driver for performance measurement. In: Measuring Performance for Business Results. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-1302-1_9
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DOI: https://doi.org/10.1007/978-94-011-1302-1_9
Publisher Name: Springer, Dordrecht
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