Abstract
Measurement is the trigger for improvement. Improvement leads to building strengths, growth and prosperity. It is therefore not very surprising to see that organizations that tried very hard to measure have eventually succeeded in securing commanding positions in the market place. One of the reasons, for instance, why total quality programmes fail is because no measurement took place. The programmes in question were left to their own destiny, ‘as an act of faith’.
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© 1994 Springer Science+Business Media Dordrecht
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Zairi, M. (1994). The meaning of performance measurement systems in a quality context. In: Measuring Performance for Business Results. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-1302-1_2
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DOI: https://doi.org/10.1007/978-94-011-1302-1_2
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