Abstract
The Xerox Corporation is known for its aggressive competitive style and its firm belief that superior performance standards can only be achieved through the application of TQ principles. At the heart of its wide success is the photocopier, perhaps the most successful innovation of the centry. The idea of the paperless office for the 1990s was dismissed as a myth at Xerox. In fact its strategy for the 1990s is to produce flexible, more compact and speedier copiers to enable organizations achieve higher productivity standards.
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References
Walker, R. (1992) Rank Xerox — Management L. R. P., 25, 1.
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© 1994 Springer Science+Business Media Dordrecht
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Zairi, M. (1994). Rank Xerox Corporation. In: Measuring Performance for Business Results. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-1302-1_16
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DOI: https://doi.org/10.1007/978-94-011-1302-1_16
Publisher Name: Springer, Dordrecht
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