Abstract
Florida Power and Light (FPL) was first established in 1925. It is ranked amongst the top four publicly owned electricity utility companies. It covers an area of 27 650 square miles, populated by approximately 5.7 million. It employs over 15 000 people and has over three million customer accounts.
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References
Hudiburg, J.J. (1991) Winning with Quality — The FPL Story, Quality Resources (a division of Kraus Organization Limited), White Plains, NY.
Quality Improvement Program — a document produced by the Quality Improvement Department, FPL, Juno Beach, FL, 1988.
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© 1994 Springer Science+Business Media Dordrecht
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Zairi, M. (1994). Florida Power and Light. In: Measuring Performance for Business Results. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-1302-1_12
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DOI: https://doi.org/10.1007/978-94-011-1302-1_12
Publisher Name: Springer, Dordrecht
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