Abstract
This chapter sums up the story of the last chapter, so you could probably start reading this book here. The first scenario depicts a problem between an operations manager and a person from the logistics department; this means that in this case there are two actors. The operations manager is responsible for his team to meet certain production schedules and to cope with any problem that may occur.
Speed is the essence of war. Sun Tzu
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Fleischmann, A., Raß, S., Singer, R. (2013). The Solution – Part I. In: S-BPM Illustrated. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-36904-9_3
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DOI: https://doi.org/10.1007/978-3-642-36904-9_3
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