Abstract
Nowadays business requirements can be met through a subject oriented approach to modeling and process automation of enterprise services. As a consequence of the wide-ranging implementation of IT infrastructure, the time needed for an employee to adapt to a new environment is continually increasing. The subject-oriented approach can reduce this time substantially and as a result significantly improve enterprise relationship culture as well as increase the availability of the service approach for the organization’s activities, for example, introduction of the ITIL v3 standard for IT departments or companies offering IT services. In this study the following issues are resolved:
-
the analysis of the evolution of the service approach for managing the organization and IT, as well as standards for such management;
-
the review of ITIL v3 and its proposed methods for achieving integration between business and IT;
-
the practical application of the subject-oriented approach for modeling, validation and execution of business processes using Metasonic Suite.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Gromoff, A.I., Chebotarev, V.G.: Evolution of the approaches to business process management. Business Informatics 1, Higher School of Economics, Moscow (2010)
OGC - Office of Government Commerce, Adams, S. ITIL V3 foundation handbook
Dalfonso, M.: ISO 9000: achieving compliance and certification. Wiley, New York (1995)
Roussey, R.: Management Guidelines for COBIT. ISACA Journal Volume 6 (2000)
Autonomy Interwoven Achieving Compliance and Governance in IT Operations - Sarbanes-Oxley Regulations (ITIL, COSO, CobiT) Executive White Paper (2006)
Chebotarev, V.G., Borodina, E., Grigoryev, D.M.: Features of the subject-oriented Business Process Modeling. Business Informatics, 2, Higher School of Economics, Moscow (2010)
Fleischmann, A., Lippe, S., Meyer, N., Stary, C.: Coherent Task Modeling and Execution Based on Subject-Oriented Representations. In: England, D., Palanque, P., Vanderdonckt, J., Wild, P.J. (eds.) TAMODIA 2009. LNCS, vol. 5963, pp. 78–91. Springer, Heidelberg (2010)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Stavenko, Y., Gromoff, A. (2011). A Study of the Subject-Oriented Approach for Automation and Process Modeling of a Service Company. In: Fleischmann, A., Schmidt, W., Singer, R., Seese, D. (eds) Subject-Oriented Business Process Management. S-BPM ONE 2010. Communications in Computer and Information Science, vol 138. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-23135-3_11
Download citation
DOI: https://doi.org/10.1007/978-3-642-23135-3_11
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-23134-6
Online ISBN: 978-3-642-23135-3
eBook Packages: Computer ScienceComputer Science (R0)