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International United Information Systems Conference

UNISCON 2008: Information Systems and e-Business Technologies pp 417–428Cite as

A Conceptual Framework for Handling Complex Administrative Processes in E-Government

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 5))

Abstract

Our research addresses one of the current challenges in e-government: the interoperability of ICT systems and business processes that they support. In order to achieve such interoperability, attention during the phase of analyzing processes is required. Combining the concepts of resource-based view and knowledge based view, we propose a conceptual framework that can be utilized for this task. We apply the proposed framework in selected organizational settings. In this article we summarize the application of our framework within public organizations in Bulgaria. Its usage reveals weak points and issues during process analyzing, in particular problems with processes that are spanning organizational boundaries. As a result of using our proposed framework, collaboration between organisations is facilitated and performance improved.

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Author information

Authors and Affiliations

  1. School of Computing, Dublin City University, Ireland

    Stefka Dzhumalieva & Markus Helfert

Authors
  1. Stefka Dzhumalieva
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  2. Markus Helfert
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Editor information

Editors and Affiliations

  1. School of Engineering and Advanced Technology, Massey University, Private Bag 756, Wellington, New Zealand

    Roland Kaschek

  2. Institute of Applied Informatics Research Group Application Engineering, Alpen-Adria-Universität Klagenfurt, Universitätsstraße 65-67, 9020, Klagenfurt, Austria

    Christian Kop , Claudia Steinberger  & Günther Fliedl ,  & 

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Dzhumalieva, S., Helfert, M. (2008). A Conceptual Framework for Handling Complex Administrative Processes in E-Government. In: Kaschek, R., Kop, C., Steinberger, C., Fliedl, G. (eds) Information Systems and e-Business Technologies. UNISCON 2008. Lecture Notes in Business Information Processing, vol 5. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-78942-0_41

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  • DOI: https://doi.org/10.1007/978-3-540-78942-0_41

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-78941-3

  • Online ISBN: 978-3-540-78942-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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