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The Structure of Web-Based Information Systems Satisfaction: An Application of Confirmatory Factor Analysis

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Web Information Systems and Technologies (WEBIST 2007)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 8))

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Abstract

User satisfaction has become one of the most important measures of the success or effectiveness of information systems; however, very little is known about its structure and dimensionality in the web environment. In the current study, five latent variable models were empirically tested and compared to describe the relationships among 21 observable variables concerned with web-based information systems satisfaction. Using data from a sample of 515 university students, a second-order model was retained based on statistical and theoretical criteria. At the first-order level were six highly interrelated primary factors; understandability, reliability, usefulness, access, usability, and naviga-tion. These six factors were explained by two interrelated second-order factors of web information satisfaction and web system satisfaction. Overall, the model provides a good-fit to the data and is theoretically valid, reflecting logical consistency. Implications of the current investigation for practice and research are provided.

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Authors and Affiliations

  1. Department of Finance & Decision Sciences, Hong Kong Baptist University, Kowloon Tong, Kowloon, Hong Kong,  

    Christy M. K. Cheung

  2. Department of Information Systems, City University of Hong Kong, Kowloon Tong, Kowloon, Hong Kong,  

    Matthew K. O. Lee

Authors
  1. Christy M. K. Cheung
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  2. Matthew K. O. Lee
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Editor information

Joaquim Filipe José Cordeiro

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© 2008 Springer-Verlag Berlin Heidelberg

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Cheung, C.M.K., Lee, M.K.O. (2008). The Structure of Web-Based Information Systems Satisfaction: An Application of Confirmatory Factor Analysis. In: Filipe, J., Cordeiro, J. (eds) Web Information Systems and Technologies. WEBIST 2007. Lecture Notes in Business Information Processing, vol 8. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-68262-2_19

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  • DOI: https://doi.org/10.1007/978-3-540-68262-2_19

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-68257-8

  • Online ISBN: 978-3-540-68262-2

  • eBook Packages: Computer ScienceComputer Science (R0)

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