Abstract
Aim This paper aims to explore and analyse how findings from social media literature can inform healthcare researchers and providers, particularly in the subject of online healthcare social groups, one of the most promising knowledge sharing approaches in healthcare. Methods This paper conducted a systematic review of the social media literature. The Leximancer software “Lexi-Portal Version 4” was used to analyse 298 studies. The Leximancer software exposed a group of relational themes that supported the interpretative content analysis undertaken. Results Two primary findings stand out in the social media literature: The social networking and communication among healthcare practitioners is crucial for maximizing the group work behaviour, besides, social media contribute to research, practice, develop professionalism, and knowledge sharing, particularly within healthcare services. Conclusions Overall, this paper found that social media has a long and rich history of research in knowledge sharing that offers useful tools to healthcare practitioners. Healthcare practitioners may benefit from participating in healthcare knowledge sharing social media platforms by attaining knowledge that enhances their ability to effectively contribute issues and dilemmas faced in the healthcare profession.
Keywords
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsReferences
Wasko, M.M.L., Faraj, S.: Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Q. 29(1), 35–57 (2005)
Wasko, M.M.L., Teigland, R., Faraj, S.: The provision of online public goods: examining social structure in an electronic network of practice. Decis. Support Syst. 47(3), 254–265 (2009)
Tseng, F.-C., Kuo, F.-Y.: A study of social participation and knowledge sharing in the teachers’ online professional community of practice. Comput. Educ. 72, 37–47 (2014)
McNurlin, B., Sprague, R.: Supporting Collaboration. Book of Information Systems Management in Practice, 7th edn. Pearson Prentice Hall, Upper Saddle River (2006)
Clark, H.H., Brennan, S.E.: Grounding in communication. Perspect. Socially Shared Cogn. 1991(13), 127–149 (1991)
IJsselsteijn, W., van Baren, J., and van Lanen, F.: Staying in touch: social presence and connectedness through synchronous and asynchronous communication media. Hum.-Comput. Interact.: Theory Pract. (Part II) 2(924), e928 (2003)
Alavi, M., Leidner, D.E.: Review: knowledge management and knowledge management systems: conceptual foundations and research issues. MIS Q. 25(1), 107–136 (2001)
Alali, H.: Virtual communities of practice success in healthcare sector: a comparative review. In: Advances in Human Factors and Ergonomics in Healthcare, pp. 141–153. Springer, Cham (2017)
Alali, H., Salim, J.: Success dimensions of the online healthcare communities of practice. In: Towards an evaluation framework. In: Social Media Mobile Technologies for Healthcare p. 16 (2014)
Alali, H., Salim, J.: Virtual health communities of practice success factors: towards taxonomy and a framework. Int. J. Web Based Communities 12, 180–194 (2016)
Hahn, J., Subramani, M.R.: A framework of knowledge management systems: issues and challenges for theory and practice. In: A Framework of Knowledge Management Systems: Issues and Challenges for Theory and Practice, pp. 302–312. Australia (2000)
Lee, K., Lee, S., Kang, I.: KMPI: measuring knowledge management performance. Inf. Manage. 42(3), 469–482 (2005)
Jung, Y., Hur, C., Jung, D., Kim, M.: Identifying key hospital service quality factors in online health communities. J. Med. Internet Res. 17(4) (2015)
Kankanhalli, A., Tan, B.C.Y.: Knowledge management metrics: a review and directions for future research. Int. J. Knowl. Manage. 1(3), 20–32 (2005)
Pablos, A.: WHO meeting on knowledge translation in global health: a link to policy and action. Proceedings of Knowledge Management and Health, 10–12 Oct 2005
Alali, H., Salim, J.: Theoretical and empirical investigation of “Virtual Communities of Practice” success in health care services at rural areas. In: Proceedings of RICTD 2010, Kedah, Malaysia, 23rd– 25th November 2010
Fernandez, I., Gonzalez, A., Sabherwal, R.: Knowledge Management, Solutions. Technology. Prentice-Hall Inc., Upper Saddle River (2004)
Wenger, E., McDermott, R., Snyder, W.: Cultivating Communities of Practice: A Guide to Managing Knowledge. Harvard University Press, Boston (2002)
Alali, H., Salim, J.: Conceptual Model of “Virtual Communities of Practice” Success in Health Care: A Literature Review, pp. 1–10 (2011)
Alali, H., Salim, J.: Virtual communities of practice: the role of content quality and technical features to increase health care professionals’ satisfaction. J. Theor. Appl. Inf. Technol. 54, 269–275 (2013)
Crofts, K., Bisman, J.: Interrogating accountability: an illustration of the use of Leximancer software for qualitative data analysis. Qual. Res.n Acc. Manage. 7(2), 180–207 (2010)
Sotiriadou, P., Brouwers, J., Le, T.-A.: Choosing a qualitative data analysis tool: a comparison of NVivo and Leximancer. Ann. Leisure Res. 17(2), 218–234 (2014)
Jeffrey, B.: Between-group behaviour in health care: gaps, edges, boundaries, disconnections, weak ties, spaces and holes. a systematic review. BMC Health Serv. Res. 10, 330 (2010)
Pablos-Mendez, A., Chunharas, S., Lansang, M.A., Shademani, R., Tugwell, P.: Bulletin of the World Health: Knowledge Translation in Global Health. World Health Organization (2005)
Parcell, G.: The Bulletin Interview with Geoff Parcell. World Health Organization (2005)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer Nature Switzerland AG
About this paper
Cite this paper
Alali, H. (2018). Using Social Media to Improve Knowledge Sharing among Healthcare Practitioners. In: Kilgour, D., Kunze, H., Makarov, R., Melnik, R., Wang, X. (eds) Recent Advances in Mathematical and Statistical Methods . AMMCS 2017. Springer Proceedings in Mathematics & Statistics, vol 259. Springer, Cham. https://doi.org/10.1007/978-3-319-99719-3_37
Download citation
DOI: https://doi.org/10.1007/978-3-319-99719-3_37
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-99718-6
Online ISBN: 978-3-319-99719-3
eBook Packages: Mathematics and StatisticsMathematics and Statistics (R0)