Epilogue

Abstract

This final chapter is a checklist. It is also a summary of the major points covered in previous chapters, and addresses the topic of succession. The primary directive of the change agent is that the main purpose of the program is to benefit the institution. Well-intentioned healthcare professionals are often knowledgeable, idealistic, and logical. However, no justification for a program is sufficient to convince others, motivate an implementation team, or to create change. The change agent must sustain a passionate vision as well as a strategy for change. Change takes time, and the agent of change do not control the time line. He must be cognizant of the many steps involved in achieving and sustaining organizational change. Many reforms are incremental without immediately obvious results.