Skip to main content

Is Uber “Wild”? A Study of a Car Sharing Product-Service System (PSS) Under the Perspective of Cognition in the Wild

  • Conference paper
  • First Online:
Advances in Usability and User Experience (AHFE 2017)

Abstract

This article presents the relation between concepts of Product-Service Systems (PSS) and the approach of cognition in the wild. It presents theoretical basis with literature review obtained in initial bibliometric research. Later a study of the Uber model is shown, viewed as an example of car sharing and PSS, to compare the design and operation of the model with the guidelines of the cognition in the wild approach. The results show that despite the Uber model was created based on some characteristics of the “wild turn”, the later stages of its implementation and use do not show the same. We conclude that Uber, as well as other PSS and car sharing models, could focus more on wild cognition to improve the experience of its members.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Notes

  1. 1.

    End-of-the-chimney. They are technologies that reduce pollution emissions through the implementation of additional measures for filtering in the chimneys [3].

References

  1. Vasantha, G.V.A., Roy, R., Corney, J.R.: A review of product-service systems design methodologies. J. Eng. Des. 23, 635–659 (2012)

    Article  Google Scholar 

  2. Vezzoli, C., Ceschin, F., Diehl, J.C., Kohtala, C.: Why have sustainable product-service systems not been widely implemented? J. Cl. Prod. 35, 288–290 (2012)

    Article  Google Scholar 

  3. Frondel, M., Horbach, J., Rennings, K.: End-of-pipe or cleaner production? An empirical comparison of environmental innovation decisions across OECD Countries. In: ZEW Discussion Papers 04-82, ZEW - Zentrum für Europäische Wirtschaftsforschung/Center for European Economic Research (2004)

    Google Scholar 

  4. Piscicelli, L., Cooper, T., Fisher, T.: The roles of values in collaborative consumption: insights from a product-service system for lending and borrowing in the UK. J. Cl. Prod. 97, 21–29 (2015)

    Article  Google Scholar 

  5. Wood, L.A., Tasker, P.H.: Service thinking in design of complex sustainment solutions. In: Ng, I., Parry, G., Wild, P., McFarlane, D., Tasker, P. (eds.) Complex Engineering Service Systems: Concepts and Research, pp. 397–416. Springer, London (2011)

    Chapter  Google Scholar 

  6. Garrett, A., Wringley, C., Russel, N., Matthews, J.: Mobility horizons: design in a disruptive market. In: Defillippi, R., Rieple, A., Wikström, P. (eds.) International Perspectives on Business Innovation and Disruption in Design, pp. 36–59. Edward Elgar Publisher, Cheltenham (2016)

    Chapter  Google Scholar 

  7. Mengoni, M., Peruzzini, M.: How to support the design of user-oriented product-related services. In: Streitz, N., Markopoulos, P. (eds.) DAPI-2016. LNCS, vol. 9749, pp. 103–110. Springer, Switzerland (2016)

    Google Scholar 

  8. Hutchins, E.: Cognition in the Wild. MIT Press, Cambridge (1995)

    Google Scholar 

  9. Ruthes, S., Silva, C.L.: O Uso de Estudos Prospectivos na Análise de Políticas Públicas: uma Análise Bibliométrica. In: XVI ALTEC Congresso da Associação Latino-Iberoamericana de Gestão de Tecnologia, pp. 1–19. Porto Alegre (2015)

    Google Scholar 

  10. Lacerda, R.T.O., Ensslin, L., Ensslin, S.R.: Uma análise bibliométrica da literatura sobre estratégia e avaliação de desempenho. Gest. Prod. 19, 59–78 (2012)

    Article  Google Scholar 

  11. Bardin, L.: Análise de conteúdo. Edições 70, São Paulo (2011)

    Google Scholar 

  12. Buxton, W.: Sketching User Experiences: Getting the Design Right and the Right Design. Morgan Kaufmann, San Francisco (2007)

    Google Scholar 

  13. Rogers, Y.: HCI Theory: Classical, Modern and Contemporary. Morgan & Claypool Publishers, London (2012)

    Google Scholar 

  14. Crabtree, A., Chamberlain, A.: Introduction to the Special Issue of “the Turn to the Wild”. In: ACM TOCHI, vol. 20, pp. 1–4 (2013)

    Google Scholar 

  15. Goedkoop, M., Van Halen, C., Te Riele, H., Rommens, P.: Product service systems, ecological and economic basics. Report No. 1999/36 submitted for Dutch Ministries of Environment (VROM) and Economic Affairs (EZ) (1999)

    Google Scholar 

  16. Chamberlain, A., Crabtree A., Rodden, A., Jones, M., Rogers, Y.: Research in the wild: understanding in the wild approaches to design and development. In: DIS 2012 Proceedings of the Designing Interactive Systems Conference, pp. 795–796. ACM, Newcastle Upon Tyne (2012)

    Google Scholar 

  17. Halverson, R.R., Clifford, M.A.: Evaluation in the wild: a distributed cognition perspective on teacher assessment. Educ. Adm. Q. 42, 578–619 (2006)

    Article  Google Scholar 

  18. McAndrew, C., Gore, J.: Understanding preferences in experience-based choice: a study of cognition in the “Wild”. J. Cogn. Eng. Decis. Making 7, 179–197 (2013)

    Article  Google Scholar 

  19. Afshar, M., Wang, D.: Systems thinking for designing sustainable product service systems: a case study using a system dynamics approach. Des. Princ. Pract. 4, 259–274 (2011)

    Google Scholar 

  20. Stahel, W.R.: The functional economy: cultural and organizational change. In: Richards, D.J. (ed.) The Industrial Green Game, pp. 91–100. National Academy Press, Washington DC (1997)

    Google Scholar 

  21. Kent, J.L., Dowling, R.: Over 1000 cars and no garage: how urban planning supports car (Park) sharing. Urban Policy Res. 34, 256–268 (2016)

    Article  Google Scholar 

  22. Tukker, A., Tischner, U.: New Business for Old Europe: Product-Service Development, Competitiveness and Sustainability. Greenleaf Publishing, Sheffield (2006)

    Google Scholar 

  23. Renner, M.: Supporting sustainable transportation. In: Worldwatch Institute. State of the World 2016, pp. 177–194. Island Press, Washington DC (2016)

    Google Scholar 

  24. Belk, R.: You are what you can access: sharing and collaborative consumption online. J. Bus. Res. 67, 1595–1600 (2014)

    Article  Google Scholar 

  25. Catulli, M.: What uncertainty? Further insight into why consumers might be distrustful of product service systems. J. Manuf. Tech. Manag. 23, 780–793 (2012)

    Article  Google Scholar 

  26. Uber. http://www.uber.com

  27. Portal G1 RJ. http://g1.globo.com/rio-de-janeiro/noticia/2016/07/video-mostra-taxistas-incitando-violencia-contra-uber-no-rio.html

  28. Portal G1 PR. http://g1.globo.com/pr/parana/noticia/2016/06/confusoes-entre-taxistas-e-motoristas-do-uber-sao-registradas-em-curitiba.html

  29. Portal G1 SP. http://g1.globo.com/sao-paulo/noticia/2015/11/passageiros-do-uber-sao-agredidos-por-taxistas-na-zona-norte-de-sp.html

  30. Folha de São Paulo. http://www1.folha.uol.com.br/cotidiano/2016/08/1803155-em-sp-1-em-cada-5-veiculos-e-preto-motorista-teme-confusao-com-uber.shtml

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Manuela Gortz .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2018 Springer International Publishing AG

About this paper

Cite this paper

Gortz, M., do Nascimento, D.E., Merkle, L.E., Amaral, M.A., Almeida, L.D.A. (2018). Is Uber “Wild”? A Study of a Car Sharing Product-Service System (PSS) Under the Perspective of Cognition in the Wild. In: Ahram, T., Falcão, C. (eds) Advances in Usability and User Experience. AHFE 2017. Advances in Intelligent Systems and Computing, vol 607. Springer, Cham. https://doi.org/10.1007/978-3-319-60492-3_38

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-60492-3_38

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-60491-6

  • Online ISBN: 978-3-319-60492-3

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics