Abstract
The objective of this research is to investigate the potential of enterprise resource planning (ERP) in enhancing work skills of employees after being used for a while. The study is based on the hypothetical model that ERP vision and/or ERP quality could lever the work skills in the dimensions of conceptual skills, technical skills or interpersonal skills. The multivariate analysis of covariance (MANCOVA) was utilized to control the state covariation of before and after use of ERP. The questionnaire-based survey was conducted in two well developed and successful organizations in Thailand; One is a leading firm in the petrochemical industry and the other is in the construction material industry. The results show that quality of ERP system can significantly affect the enhancement of work skills in many dimensions. Using t-test and regression analysis, further validation and insights are also provided to envision enterprises in planning and managing ERP for enhancing not only the traditional functional success but also individual work skill and intercourse.
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Petyim, S., Watanapa, B., Charoenkitkarn, N., Archanainant, J. (2016). Influence of ERP Employment on Work Skills. In: Meesad, P., Boonkrong, S., Unger, H. (eds) Recent Advances in Information and Communication Technology 2016. Advances in Intelligent Systems and Computing, vol 463. Springer, Cham. https://doi.org/10.1007/978-3-319-40415-8_13
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DOI: https://doi.org/10.1007/978-3-319-40415-8_13
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