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Bus Passenger’s Satisfaction on Accessibility to AmanJaya Bus Terminal: A Gender Comparison

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Proceedings of AICCE'19 (AICCE 2019)

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Abstract

A quantitative gender-based study was conducted to investigate the satisfaction levels of bus passengers towards accessibility to AmanJaya Bus Terminal, Perak. The assessment was performed based on 734 questionnaires distributed across different representative groups and the descriptive analysis proved that both male and female passengers were satisfied with the travel distance, travel time, travel cost and overall accessibility to the terminal. However, the differences in the satisfaction level shows that the respondents were reluctant to consider the accessibility to the terminal as very satisfying. Statistical analysis found that cost exhibited a significant effect on the overall level of satisfaction. Furthermore, group statistics of gender and satisfaction variables revealed that the mean value of male respondents for cost is higher than female attesting that cost is being more prioritized by men compared to women.

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Acknowledgements

This study was funded by Fundamental Research Grant Scheme from Ministry of Higher Education Malaysia, MOHE (203/PAWAM/6071279).

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Authors and Affiliations

  1. School of Civil Engineering, Universiti Sains Malaysia, Engineering Campus, 14300, Nibong Tebal, Pulau Pinang, Malaysia

    Siti Fadhlina Muhammad Fisal & Nur Sabahiah Abdul Sukor

Authors
  1. Siti Fadhlina Muhammad Fisal
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  2. Nur Sabahiah Abdul Sukor
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Corresponding author

Correspondence to Nur Sabahiah Abdul Sukor .

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Editors and Affiliations

  1. School of Civil Engineering, Universiti Sains Malaysia, Nibong Tebal, Malaysia

    Fadzli Mohamed Nazri

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Fisal, S.F.M., Sukor, N.S.A. (2020). Bus Passenger’s Satisfaction on Accessibility to AmanJaya Bus Terminal: A Gender Comparison. In: Mohamed Nazri, F. (eds) Proceedings of AICCE'19. AICCE 2019. Lecture Notes in Civil Engineering, vol 53. Springer, Cham. https://doi.org/10.1007/978-3-030-32816-0_39

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  • DOI: https://doi.org/10.1007/978-3-030-32816-0_39

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-32815-3

  • Online ISBN: 978-3-030-32816-0

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