Abstract
Robotic process automation (RPA) emerges as a new technology which is focused on automation of repetitive, routine, rule-based human tasks, aiming to bring benefits to the organizations that decide to implement such software solution. Since RPA is a relatively new technology available on the market, the scientific literature on the topic is still scarce. Therefore, this paper aims to investigate how academic community defines RPA and to which extent has it been investigated in the literature in terms of the state, trends, and application of RPA. Moreover, the difference between RPA and business process management is also addressed. In order to do so, the systematic literature review (SLR) based on Web of Science and Scopus databases has been conducted. The paper provides the results of the conducted SLR on RPA providing an overview of the RPA definitions and practical usage as well as benefits of its implementation in different industries.
Keywords
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Appendix
Appendix
Articles resulting from the SLR
Ref | Year | Title of the paper | Col. | SS | |
---|---|---|---|---|---|
W | S | ||||
[7] | 2018 | Towards a Process Analysis Approach to Adopt Robotic Process Automation | + | EA | |
[26] | 2018 | Survey of Drones for Agriculture Automation from Planting to Harvest | + | LR | |
[18] | 2018 | Automation in recruitment: a new frontier | + | EA | |
[31] | 2018 | Apply RPA (Robotic Process Automation) in Semiconductor Smart Manufacturing | + | EA | |
[39] | 2018 | Robotic process automation - Creating value by digitalizing work in the private healthcare? | + | EA | |
[47] | 2018 | Artificial intelligence in clinical development and regulatory affairs – Preparing for the future | + | LR | |
[33] | 2018 | How do machine learning, robotic process automation, and blockchains affect the human factor in business process management? | + | LR | |
[16] | 2018 | A new season in the risk landscape: Connecting the advancement in technology with changes in customer behaviour to enhance the way risk is measured and managed | + | TA | |
[17] | 2018 | Process mining and Robotic process automation: A perfect match | + | EA | |
[37] | 2018 | How to choose between robotic process automation and back-end system automation? | + | EA | |
[29] | 2018 | Multi-Perspective process model discovery for robotic process automation | + | LR | |
[30] | 2018 | Identifying candidate tasks for robotic process automation in textual process descriptions | + | TA | |
[41] | 2018 | Innovation in Pharmacovigilance: Use of Artificial Intelligence in Adverse Event Case Processing | + | EA | |
[45] | 2018 | Artificial intelligence in smart tourism: A conceptual framework | + | TA | |
[25] | 2018 | SNS Door Phone as Robotic Process Automation | + | + | EA |
[22] | 2018 | Delineated Analysis of Robotic Process Automation Tools | + | + | EA |
[51] | 2018 | The key factors affecting RPA-business alignment | + | + | LR |
[8] | 2018 | Minimal effort requirements engineering for robotic process automation with test driven development and screen recording | + | + | TA |
[19] | 2018 | How OpusCapita used internal RPA capabilities to offer services to clients | + | + | EA |
[3] | 2018 | Robotic Automation Process - The operating system for the digital enterprise | + | EA | |
[50] | 2017 | Robotic process automation: Strategic transformation lever for global business services? | + | EA | |
[11] | 2017 | Resolving tussles in service automation deployments: Service automation at Blue Cross Blue Shield North Carolina (BCBSNC) | + | EA | |
[1] | 2017 | Automation of a business process using robotic process automation (RPA): A case study | + | + | EA |
[43] | 2017 | Software bots -The next frontier for shared services and functional excellence | + | EA | |
[2] | 2017 | Robotic Automation Process - The next major revolution in terms of back office operations improvement | + | EA | |
[4] | 2016 | Turning robotic process automation into commercial success - Case OpusCapita | + | EA | |
[27] | 2016 | Robotic process automation at telefónica O2 | + | + | EA |
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Ivančić, L., Suša Vugec, D., Bosilj Vukšić, V. (2019). Robotic Process Automation: Systematic Literature Review. In: Di Ciccio, C., et al. Business Process Management: Blockchain and Central and Eastern Europe Forum. BPM 2019. Lecture Notes in Business Information Processing, vol 361. Springer, Cham. https://doi.org/10.1007/978-3-030-30429-4_19
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